Thank you for choosing Sumorb. We value your business and strive to ensure our products meet high-quality standards. Please read our return policy carefully.
Return
We only accept returns for defective mobile phones. We do not accept returns for non-defective products or requests for exchanges under any circumstances.
Eligible Returns:
- Only defective devices are eligible for return.
- The defect must be reported within 7 days of receiving the product.
- The product must be unused beyond initial inspection, and returned in the original packaging with all accessories included.
Non-Eligible Returns
We do not accept returns for the following:
- Non-defective mobile phones
- Change of mind
- Incorrect orders placed by the customer
- Cosmetic damage due to handling or misuse
- Devices damaged after delivery
Return Process
- Contact Us
Email our customer service team at [email protected] with the following details:- Order number
- Description of the issue
- Photos or video showing the defect (required)
- Return Authorization
If the defect is confirmed, we will issue a Return Authorization Number (RMA) and instructions for the return. - Shipping the Product
- You must ship the product within 7 of receiving the RMA.
- The product must be securely packed to prevent further damage during transit.
- We are not responsible for lost or damaged returns during shipping.
Inspection & Refund
- Once received, the product will be inspected.
- If confirmed defective, we will issue a refund to your original payment method.
- Refunds may take [e.g., 5–10 business days] to process depending on your bank or payment provider.
International Returns
For returns from outside [your country or headquarters], customers are responsible for:
- Return shipping costs
- Any customs, duties, or import fees
We recommend using a trackable shipping service.
Contact Us
If you have any questions about this return policy, please contact us at:
📧 Email: [email protected]
🌍 Website: sumorb.com